Privacy Policy

1. Controller Information and Legal Foundation

Trackr.bot operates as the data controller for processing activities conducted in connection with our website monitoring, analytics, and related technological services. Our data processing operations are conducted under specific legal bases as required by applicable data protection legislation:

2. Categories of Personal Data and Processing Purposes

We process personal data categories necessary for service provision, business operations, and legal compliance:

2.1 Account and Identity Information

• Registration information including names, email addresses, and professional details necessary for account creation
• Authentication credentials and security verification data required for secure access
• Billing information, payment details, and transaction records necessary for financial processing
• Communication records and support interactions for customer service provision
• Account preferences and configuration settings for service personalization

2.2 Technical and Analytics Data

• Network identifiers, IP addresses, and connection metadata for security and service delivery
• Usage analytics and interaction patterns for service optimization and improvement
• Device and browser characteristics for compatibility and technical support
• Session data and navigation patterns for user experience enhancement
• Error reports and diagnostic information for technical issue resolution

2.3 Monitoring and Content Data

• Website content accessed through monitoring services as configured by users
• Extracted data elements based on user-specified monitoring parameters
• Historical change records and analytical results for service provision
• Incidental personal data contained within monitored content (subject to customer controller obligations)

3. Legal Bases and Processing Purposes Framework

We process personal data under specific legal bases mapped to defined processing purposes:

Processing Purpose	Legal Basis (Article 6 UK GDPR)	Data Categories	Retention Period
Service Provision and Contract Performance	Article 6(1)(b) - Contractual Necessity	Account, Technical, Monitoring Data	Contract Duration + 3 Years
Service Improvement and Analytics	Article 6(1)(f) - Legitimate Interests	Usage Data, Analytics, Performance Metrics	3 Years (Anonymized after 18 Months)
Security and Fraud Prevention	Article 6(1)(f) - Legitimate Interests	Security Logs, Access Records	3 Years
Legal and Regulatory Compliance	Article 6(1)(c) - Legal Obligation	Account, Financial, Communication Records	7 Years (Tax/Financial Requirements)
Marketing Communications	Article 6(1)(a) - Consent	Contact Information, Preferences	Until Withdrawal + 1 Year
Business Development and Research	Article 6(1)(f) - Legitimate Interests	Aggregated Usage Patterns (Anonymized)	5 Years (Anonymized)

3.1 Legitimate Interests Assessment and Balancing

Where we rely on legitimate interests, we have conducted balancing assessments considering:

4. Data Sharing and Disclosure Framework

4.1 Service Provider Arrangements

We engage sub-processors and service providers under comprehensive data protection agreements:

• Infrastructure Services: Cloud hosting, database management, and technical infrastructure (EU/UK based)
• Payment Processing: Secure payment processing and financial transaction management (PCI DSS compliant)
• Communication Services: Email delivery, notification systems, and customer communications
• Analytics and Monitoring: Performance monitoring, error tracking, and service analytics (privacy-configured)
• Professional Services: Legal, accounting, and business advisory services under confidentiality obligations

Comprehensive sub-processor information is available in our Sub-processors List.

4.2 Legal and Regulatory Disclosures

We may disclose personal data when required by law or for legitimate public interests:

• Pursuant to valid legal process including court orders, warrants, and regulatory requests
• To law enforcement agencies for investigation of criminal activities or public safety threats
• To regulatory authorities for compliance verification and supervisory functions
• To tax authorities and governmental bodies as required by applicable legislation
• In emergency situations involving threats to public safety or individual welfare

4.3 Business Transactions

Personal data may be transferred in connection with business transactions including mergers, acquisitions, or asset sales, subject to equivalent privacy protection obligations and advance notification requirements.

5. International Data Transfer Safeguards

We implement appropriate safeguards for international data transfers:

5.1 Transfer Mechanisms

6. Technical and Organizational Security Measures

We implement security measures appropriate to the risks of processing:

6.1 Technical Security Controls

• Encryption protocols for data transmission (TLS 1.3) and storage (AES-256)
• Multi-factor authentication and access control systems
• Intrusion detection and automated threat response systems
• Regular security assessments and vulnerability management
• Secure development practices and code security reviews

6.2 Organizational Security Measures

• Staff training on data protection and security protocols
• Confidentiality agreements and need-to-know access principles
• Incident response procedures and breach notification protocols
• Regular security audits and compliance monitoring
• Business continuity and disaster recovery planning

7. Data Subject Rights and Exercise Procedures

Under applicable data protection laws, you have the following rights regarding your personal data:

7.1 Rights Exercise Requirements and Procedures

To exercise your rights, please submit requests to [email protected] including:

• Clear identification of the specific right you wish to exercise
• Sufficient information to locate your personal data in our systems
• Proof of identity (passport, driving license, or other government-issued ID)
• Where applicable, authorization to act on behalf of others
• For erasure/restriction requests: specific legal grounds supporting the request

7.2 Response Procedures and Timelines

• Initial response within one (1) month of receipt of a valid request
• Extension to three (3) months for complex requests with notification of delay and reasons
• Identity verification may be required before processing requests
• Manifestly unfounded or excessive requests may incur reasonable administrative fees
• Requests affecting business operations may require coordination with relevant departments

8. Browser Extension Data Processing

Our browser extensions implement privacy-focused data processing practices:

8.1 Chrome Extension (Chrome Web Store Compliance)

• Data processing limited to monitoring functionality as configured by users
• No sale of user data to third parties for advertising or other commercial purposes
• Human access limited to debugging, security, and customer support purposes
• Data sharing restricted to authorized service providers under binding agreements
• Compliance with Chrome Web Store Limited Use Policy requirements

8.2 Extension Data Security and Management

• Local Storage: Encrypted authentication tokens and user preferences
• Host Permissions: Granted only for user-configured monitoring domains
• Data Transmission: HTTPS-encrypted communication with our API
• Data Minimization: Collection limited to data necessary for monitoring functionality
• User Control: Granular privacy settings and data deletion options

9. Cookie and Tracking Technology Framework

We use cookies and similar technologies for:

• Essential functionality (authentication, security, session management)
• Service optimization (performance monitoring, error tracking)
• User experience enhancement (preferences, personalization)
• Analytics (usage patterns, service improvement)
• Marketing communications (with consent where required)

Detailed cookie information is available in our Cookie Policy.

10. Data Retention Framework

We retain personal data for specific periods based on legal, business, and operational requirements:

11. Children's Data Protection

Our services are designed for business and professional use. We do not knowingly collect personal data from individuals under 16 years of age. If we become aware of such collection, we will take appropriate action including data deletion and parental notification as required by applicable law.

12. Personal Data Breach Management

We maintain comprehensive procedures for personal data breaches:

• Rapid incident detection and containment procedures
• Risk assessment and impact evaluation processes
• Notification to supervisory authorities within 72 hours where required
• Individual notification for high-risk breaches affecting rights and freedoms
• Detailed incident documentation and remediation measures
• Post-incident analysis and security enhancement implementation

13. Policy Updates and Modifications

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business needs. Material changes will be communicated through email notifications, in-service announcements, or website postings with appropriate advance notice. Continued use of our services following modifications constitutes acceptance of updated terms, subject to any additional consent requirements under applicable law.

14. Supervisory Authority Information

You have the right to lodge complaints with relevant data protection authorities:

• UK Information Commissioner's Office: ico.org.uk
• EU Data Protection Authorities: Contact your local supervisory authority

We encourage direct communication with our privacy team to resolve concerns efficiently before involving regulatory authorities.

15. Contact Information and Privacy Inquiries